Tripadvisor, the world’s largest travel platform, helps over 400 million travellers each month make every trip their best trip. Travelers across the globe use the Tripadvisor site and app, available in 49 markets and 28 languages.
TripAdvisor realised they needed to implement a Windows 10 upgrade to make sure all applications, including business critical core applications, were supported. In order to make this process automated and as streamlined as possible, the existing Config Manager (Endpoint Manager) also needed upgrading. As TripAdvisor is a global organisation, it was crucial that their various offices and employees around the world were supported during this transition with minimal disruption to daily operations.
We worked with the IT team at TripAdvisor to help them provision a new instance of Config Manager that allowed them to apply Windows 10 updates across the client device estate. PowerON consultants worked on-site with the IT teams at TripAdvisor to help install a new ConfigMgr, migrate clients and configuration to the new environment, and create in-place upgrade task sequences to support the Windows 10 upgrade in 10 different languages due to the global requirement. Alongside this, a Cloud Management Gateway (CMG) was also installed to allow for enhanced remote worker support and allow another option for task sequence deployment.
As a result of the support from PowerON, the team at TripAdvisor were in a position to efficiently and confidently implement Windows 10 upgrades globally, which allowed for daily operations for employees across the globe to be unaffected by app patching and system upgrades. With the need for a solution being time-sensitive, the quick turnaround times and effective collaboration between both teams helped ensure that a successful solution was put in place, whilst ensuring the end user experience remained high.