The SmarT teaming service is designed to create a supported operating model together with the customers IT operations to manage the life cycle of client devices in your business, while maximising the service performance, stability and user experience, without the expense and risk of managing these key tasks internally.

Unlike other service contract structures, whose model is to replace existing teams, our purpose is to integrate with your teams to manage the complex higher-level administration and management teams. We’re focused on eliminating computer problems from escalating, by ensuring a robust servicing framework with managed third-line dedicated support.

We have been delivering our specialised service agreement approach across a broad and varied set of customer environments, achieving impressive results.

The below provides a high-level view of the service elements that are covered within different levels and modules of SmarT service.