Reckitt (formerly Reckitt Benckiser) is 200-year-old leading global consumer health and hygiene company with operations in 60 countries and products sold in nearly 200 countries. They focus on cutting-edge science and innovation to remain at the forefront of their industry.
What happened to them?
COVID-19 caused big problems for manufacturing and distribution industries. With teams unable to travel, repair, maintenance and construction of technologies or machinery has become difficult. Specialists and training teams have been forced to work remotely with teams around the world, resulting in backlogs and cancelled projects for many businesses.
What did we do?
The entire landscape is changing, and most industries are adopting HoloLens into their existing infrastructure to make use of new ways of working – the innovations provided by augmented reality are vital for companies to remain agile and future proof their operations.
For us, one of the most important parts of this project was understanding Reckitt’s business need, how they would be using the devices day-to-day and how we could partner with them effectively to achieve their goals.
HoloLens is a very different way of interacting with Microsoft services and our aim is to help our customers get the most out of the product, as well as getting them started in the first place.
HoloLens needed wrapping up into Reckitt’s IT environment, however due to the niche nature of this project there was little prior experience within internal teams, which is where we stepped in to help. We partnered up with their teams to provide guidance and experience from some of our consultants who have worked on HoloLens projects before, helping with configuration and approaches.
Key outcomes included:
- Configure, test and implement the provisioning method for new HoloLens 2 devices
- Configure, test and implement settings and restrictions for HoloLens 2 devices
- Ensure strict security around the devices (due to the unique nature of data sharing between the device/cloud/applications across multiple countries and users)
- Assess and define the approach for multiple users
- Produce Standard Operating Procedures for provisioning and redeployment
- Documentation for the team to use for any future deployments
HoloLens provides additional benefits such as being able to have conversations on the factory floor without having to use a phone (a great benefit if cross-contamination or security is a concern). Users can also overlay training guides alongside machinery using the device so they can learn as they go, train up other teams members or remotely bring experts onto the shop floor and have them instruct or troubleshoot issues, from anywhere in the world.