Call-off Tech Support

We’ve created a simple, easy-to-use support service under our enablement support offering. This provides customers with a flexible and effective way to access both technical break-fix and proactive consultancy support when needed.

 

Allowing you to get the assistance you need, when you need it!

 

Our enablement support service works on a pre-allocated number of units based on your predicted needs that can then be consumed over a 12-month period depending on your requirements.

PowerON is passionate about supporting our customers in the best way possible. We have always understood that when working through challenges and improvements, customers need flexibility to support their needs. Even more so when managing and maintaining critical projects.

 

We have created a simple and easy to use support service under our enablement support offering. This provides customers with a flexible and effective way to access both technical break-fix and proactive consultancy support when needed.

 

Allowing you to get the assistance you need, when you need it!

 

Our enablement support service works on a pre-committed number of units based on your predicted needs that can then be consumed over a 12 month period depending on your requirements.

Key features

Full support

Simple purchase and usage model

Expert advice

Manage risk

What's involved?

PowerON Enablement Support provides the following across the full range of our supported technologies:

  • Technical Break-fix
  • Remote guidance and Knowledge Transfer
  • Proactive Consultancy and Engineering Services

As part of our enable support offering we also deliver:

  • Access to resources to augment and support at key points through the year
  • Access to specialist knowledge to guide and deliver key technical components
  • Manage the risk of service issues and time to resolve
  • Maintain support for fast moving key IT capabilities
  • From technical break-fix to remote guidance to proactive consultancy and engineering services
  • Regular visible reporting and flexible arrangements to adapt to business requirements
  • Access specialist knowledge to guide and deliver key projects
  • Confidence that risk is being managed and service issues are being resolved

Why PowerON?

PowerON is commited to ensuring customer success. This can mean we challenge our customers to ensure decisions are made with a fully informed view, but also mean we will go that extra step to support those customers working with us.

 

PowerON ensures this is possible through our fantastic team of engineers and consultants with the skills and capabilities to help your team when its needed.

 

Our specialist focus on the key operational pillars of Management and Security mean if you have a challenge in those areas, not only do our customers know they can rely on us, but also Vendors such as Microsoft, as we are regularly brought in to assist in the most challenging of situations.

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