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‘Single Point’ Support Solution

PowerON’s Enablement Support Contracts are designed to be a combination of base support to meet your business objectives 

Problem Resolution Services

Break-Fix Incidents – Support to help resolve technical problems for customers

Onsite Support – Onsite Expert Consultant to your site to resolve business critical problems (additional cost associated)

Training Support

Remote training and guidance for new capabilities or troubleshooting existing capabilities

Onsite boot-camp style training when a key capability is wanting to be used or supported on a larger scale

Proactive Services

Health / Performance Reviews to support continual improvement and peak operational delivery, alongside Service Delivery Planning assessments and roadmaps for continued capability development and expansion

ENABLEMENT OVERVIEW

All Enablement Support Personnel allocated undertake regular delivery to ensure skills are current and have extensive experience of real world issues

Purchasing an appliance along with the maintenance plans utilises the full value of PowerONPlatforms with Microsoft Management technologies providing a “single point” support solution.

SUPPORT OPTIONS

Silver Suppport - Advanced Hardware +8x5 Helpdesk

Silver Support is the standard for customers requiring optimal uptime and service during normal business hours. It provides both advanced hardware support, as well as 8×5 helpdesk coverage.

Gold Support- Advanced Hardware + 8x5 Helpdesk Support + Proactive Health Services

Gold Support is the premier level of support for customers requiring maximum uptime. This includes advanced hardware support, as well as proactive health check services.